Refund policy

At DripHop Mugs, we strive to provide high-quality products and excellent customer service. To ensure clarity, please review our refund policy below:

No Returns Policy

Due to the nature of our products, we do not accept returns. All sales are final.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos to driphopmugs@gmail.com. Our team will review your case and, if approved, we will issue a replacement or a refund.

Incorrect Orders

If you receive an incorrect item, please contact us within 7 days of receiving your order. Include your order number and a description of the issue. We will correct the mistake by sending you the correct item or issuing a refund.

Cancellations

Order cancellations are only accepted within 24 hours of placing your order. To cancel, email us at driphopmugs@gmail.com with your order number and a cancellation request. Once the 24-hour period has passed, the order is considered final and cannot be canceled.

Contact Information

For any questions or concerns regarding our refund policy, please contact us at driphopmugs@gmail.com. Our customer service team is here to assist you.

Thank you for shopping with DripHop Mugs.